DSTV listed me to the Credit Bureau for the contract that I dont have.

i HAVE BEEN LISTED AT THE CREDIT BUREaU FOR AN ACCOUNT THAT I CANCEL AND FOR THE SERVICES THAT WERE NOT RENDERED, I HAVE BEEN TRYING TO GET THIS ISSUE SORTED FOR OVER A YEAR NOW. THIS ARE THE MESSAGES SENT TO THEN AND PLENTY OF TELEPHONE CALLS...

SENT ON THE 11/11/2019-Good day, I app**** for the DSTV Pricelock beginning of October and on the 28th October one of your consultants called me and processed my application and took details and my banking details and told me that my application was successful. Everytime I contact your call centre I'm told that they don't have any application for me. She called me from this number ***. Please let me know if this is legit of not. DSTV REPLY-Hi Lerato Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: *** Hi there We can resend your request for Pricelock. You will be contacted. Please give us your name and surname, cell number and ID number. MY MESSAGE-Hi, first I need to know if the number ***) is legit as the person took my personal and banking details before I can continue

DSTV-We cannot confirm the number as we do not know it. ME-You don't now your call centre number? DSTV-Our call center number is ***. ME-What I need to know is that the number *** is legit pricelock department number? I might have been ******* in believing that it is multichoice number. Maybe if you could get someone from pricelock to call you and confirm the number please. Then I will continue with a new application. I'm just worried that it might be *****. DSTV-We are checking for you regarding the number. We will provide feedback. ME-Please do, the lady said to me the calls are recorded for quality and control purposes. If they are then you should be able to track down my conversation with her on the 28th October at 11:42 for 2min, 11:52 17min & 12:16 3min. That number called me several times before the 28th October. The 15th October & the 17th October.My number is *********X. Your assistance will be highly appreciated. DSTV-You're welcome. You should be contacted soon. 19/11/2019 ME-Good morning, I'm still waiting for someone to contact me with regards to my query. It's now past seven days. Or should I escalate this further? DSTV-Hi Lerato Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: *** Hi Lerato. Please send us your ID number, Initials and Surname, address and cell phone number, for assistance. ME-ID NUMBER SENT 21/11/2019 ME-Good afternoon, my I please get your contact centre number. I initially cancelled this contract as it took longer that the agreed time, now today I received a call from home that they have delivered the decoder. Please note that I have a valid contract with another service provider as you could not assist me. I need the contrat to be terminated and the decoder be fetched ASAP. Please contact me on ********* DSTV-Hi Lerato, our contact center number is ***. You can provide us with the Name, Surname, ID and cellphone number registered on the account. ME-Lerato Nong, *********X, CELL-******XX DSTV-Thank you, we have escalated your request to our Price Lock team.

Then from that day forth I kept on calling them and they will say to me they have escalated the query. On the 28/07/2020 I spoke to Antonio and Kgodiso who both said said they have escalated the calls. Again I called and spoke to Emelda who gave me the customer number(***) she said to me they need refund me R2376.00 as the request was cancelled on time and services not rendered. I have been calling and whenever I call they promise me that someone will contact me ASAP. I am now listed in the credit bureau by this people and it has affected me badly.