Dstv lising customer

We have been dstv subscribers for over 10 years, paying each month.

During lockdown, we moved to a cheaper package. Then we had an offer advertised that we could move from that package to Premium which afford to R. 100 extra.

I signed up, and our services was cut. Called customer care, they don't even know about the advertisedt product, and then said they will NOT reinstate my service.

How does this work guys..?!! Do YOU intentionally WANT TO remove customers?

Also, wht do you treat your customers after 10 years of loyal service like this?

We have been down for over 3 months, still no answer or anyone calling back.