Dstv life changing mess up

I am writing on behalf of my Son. Three month's ago my Son paid his rent money ( Quite a substantial amount ) into Dstv by mistake. He contacted them to tell them that he made a mistake and would like the money returned to him and was told that it takes up to 14 working days for the money to be paid back. That was three month's ago and now he has had to leave his home and move in with us. Again he tried an was told that they made a mistake and credited him on his Dstv account. Again he contacted them and was told that they would rectify the problem as soon as possible and still no joy. They gave a ref No ***5 by a lady called Kando Loweto. This is a shocking affair and should be out there as my Son lost his place of residence because of them and nobody there seems to care.