DSTV LIES TOO MUCH. SORT OUT YOUR MESS PLEASE!

Thank you for deleting my initial review, is it because you didn't sort out my issue ??? Can SOMOEONE PLEASE assist??? AGAIN: I recently upgraded to Ultra, on YOUR insistence. I had already PAID my premium for the month , YOUR agent told me it was fine, they WOULD USE my payment for this month , and just add a pro rata amount at the end of October ( with my next debit) . Now all of a sudden i am disconnected and presented with a bill of over R700 that i apparently need to pay NOW. PLEASE , this has been going on all week now, you reconnected me , pending the revisiting of the recording of the call i referred to , and said you would get back to me. Instead i am once again disconnected and with NO feedback . Is this how you treat customers that have stuck with you for YEARS?? Or do you take pleasure in exploiting elderly persons. Deleting my review instead of dealing with the issue is really unprofessional. This is not my fault , i was mislead into taking this new product , and i ASKED if there would be any issues , YOUR agent told me no. If you cant assist or know how to fix your the mess you caused , PLEASE , come and remove this new decoder , and put back what i had in the first place because it was WORKING , PROPERLY. I have run out of patience and am tired of watching a blank screen that i actually DID pay for. If its not too much to ask , can someone PLEASE sort this out???