RS
Roger S

1 reviews | Active since Mar 2009

03 Jan 2020, 20:18

DSTV Lies!!!

It's quite obvious that DSTV has trained their staff (puppets) to tell lies and do whatever it takes to be dishonest to protect the company. I got a message from DSTV stating I could get complimentary tickets to an event. I clicked the link and it displayed there was close to couple thousand tickets available. I entered my details and clicked submit. I got an error message stating that I'm not eligible as I'm not a Premium or Compact or Compact Plus customer. However, I'm a Compact Customer. I called the Call Center. The puppet there said that since they only show the rugby for Premium Customers, I'm not eligible for the tickets. Told him the site said it was available for Premium/Compact/Compact Plus Customers. Seems he was trained to lie and make any excuse to defend the flaws of the company that pays him. Asked him for the e-mail address I could send the proof to and he declined to provide this as well. Seems he was reluctant to be shown the false advertising of his company. Asked to speak to his Team Leader. While holding on, I re-tried the option this time was able to get the tickets .

So now I'd like to ask Bononelo what happened to his lies that tickets were only available to Premium Customers. I suppose DSTV will come up with another cover up and say it was a System Error that gave me the tickets. If so, then was it a System Error on site that stated it was only available to Premium/Compact/Compact Plus Customers or was it a lie from their staff that said it was only for Premium Customers.

Obvious DSTV got egg on their face with their contradictory statements and staff.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Jan 2020, 14:12
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team