DSTV **** TO ME AND STOLE MY MONEY!!!

DSTV is a pro rata pay for your view service, right? Think again!! I was out of the country in July so never paid my subscription for July which they (DSTV) should have then suspended. Instead they claim they never suspended my services (How would I know anyway). I phoned in on August the 8th and made a payment of R570.00 to reconnect my services for the month of August, I was reconnected. On Tuesday morning the 11th my services was suspended again!! I contacted them and was put through to the supervisor (Luvhoyo) who gave me a reference number after forwarding my query to their accounts and telling me that the problem should be resolved within 24 hours. I phoned them today on the 15th as NOBODY got back to me only to be told that my reference number does not exist (***6I7). Basically they took my payment of R570.00 and allocated it towards the month of July!! I DID NOT PAY FOR JULY BECAUSE I DID NOT NEED IT IN JULY!! How can a pay as you view service run up your account if you do not pay to use it, and then when you do want to use it again they slam you with a bill for previous months because THEIR system SUCKS!!! I have been a client for ten years now! Never had this problem!