Dstv **** to me...

Upgraded from compact to premium on the 10 Dec 2020. Performed upgrade via the dstv app. Then I called the contact centre to find out what the Pro rata amount would be as I had already paid for my dstv compact subscription. The agent then advised me that I qualified to pay R650 for 3 Months from Jan to March if I stayed with the premium package. Today I called dstv just to enquire about my balance. I already paid the normal R399 for compact and was hoping my balance would be R251 I. E. Total of R650 as mentioned by the agent on the 10th Dec. Alas, I was told I needed to pay the balance of R420 instead or a total of R820. The agent told me that I did not qualify for the discount for 3 months as I had performed the upgrade on the dstv app. But that's not what the agent told me on the 10th on a recorded call. I'm so upset because it seems that dstv rewards customers if u call in to their call centre even though they advocate for you to use their app. Seems like using the app means u don't qualify for their discount which really doesn't make any sense. They agent was so u helpful and didn't quite understand what I was saying. I am going to disconnect my dstv and continue with my Netflix for R169 per Month. I'm done with dstv. They suck.