GL
Gavin L

1 reviews | Active since Apr 2014

14 Sept 2021, 12:24

DSTV learn how to treat your customers correctly!

I have been on price lock for 24months now and it is time to renew my contract. I was duly phoned and agreed to the new subscription rate along with a new decoder. Then I was asked a few questions as is normal these days, then I am asked my monthly combined income with wife and what our household expenses are? That's where the conversation ended. DSTV I have been a customer of yours for just over 20 years, never defaulted once, and now you want to credit check me to see if I can pay your R899 per month. Well I won't pay it because I will disconnect, learn how to treat long standing customers!!!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Sept 2021, 12:45
Official
Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team