DSTV lacks care for their clients

I am currently on a premium package and because I hardly ever use my TV, I then opted for DStv Stream, as I felt it could save me some money and I would be able to keep my DStv Internet, as I was advised by one of your consultants at the time.

This month I decided to go for that option as I had also been incurring extra charges on my monthly invoice, and I was advised that there would be a charge of only 180 for canceling my price lock contract and I was happy to pay for that.

So I asked for a stream for my laptop and also to downgrade my decoder to the Access option.

Firstly, I had to hold for over an hour because your agents constantly have to go ask for information, and when I run out of minutes after speaking to someone for an hour, there is no decency to call back, and I have to call again and explain the same story to another agent, who will also make me hold as they seek more information.

As the decoder is downgraded to Access, I then try to log into Stream, and I am told I owe R1200+/- and R400 of that is the balance I carried over and the internet with the pvr functions, and I felt at the time the agent was not honest with me from the start and she made me believe the charge was only 180.

I then had to go back to my original plan, as all the mess in my account was denying me an opportunity to work, as I need the premium to do so. I was charged a further R710 to go back to my premium package.

So instead of paying the R1400 I should be paying, I instead ended up paying R1200 and R710 , and none of your people take accountability for the wrong information they give us, and they are happy to move on to another client when the call ends because that saves them the trouble, while I have to struggle and yet I am paying money to access TV; you're not doing me any favors.

I lost money that is important to me, and as always, it was due to negligence from your agents, and I spent a lot of money calling in for the last three days and only today was I able to access my TV; bad service, and it happens so often it's clear the company doesn't care because they don't have competition.