DSTV lacking customer service.

Horrible customer service from a massive company. I am literally in awe. I spoke to someone last week about paying extra so that my dstv stays on and she agreed. My grandkids can not go anywhere because of lockdown and now they can not watch anything either. She(Portia) agreed that she would email that department. They put my dstv off today 5 days after I spoke to her and I am making payment Saturday which is 2 days away. Today I contacted them after they put it off. Consultant (Andile) takes his own time to reply to me (timescale 2 minutes to reply) and no empathy what so ever. Everything I am asking him to do, he does not reply on that. I asked him for my balance to pay, and to do a complaint as well as list that I want them to listen to the call with Portia as well (a yes or no would of been okay) but he only replies with my balance. I asked him to end the chat so I can leave my survey but his still hanging on the chat. A 40 minute chat with him only sending 3 messages. Now I will leave this review but I highly doubt they saved our interactions. I will be taking this further.