DSTV lack of srvice

No service from help centre (what a joke).. We requested a transfer of an extra view decoder (linked to explora) on 5th July (from company to my acc) when all the paper work was submitted to DSTV & started paying the extra R115p.m Now nobody at DSTV have any record of the transfer request .. when swapping the one extra view for another I get message line is faulty - the 3x lines were checked by installers & signal is 100% ... When I phoned today I was told to get installer to rectify & I have to pay OR drive 129km to a DSTV walking centre where it will be fixed for free as they can't help me with the problem. When I explained to her that if I entertain any of these options I expect them to refund me - I got a firm NO to that comment .. I patiently explained to her that I have MFC/Netflix/showmax (and watch all series & movies months before DSTV hosts it) & use DSTV to watch sport & given their level of support I suggested that she take the extra view & the DSTV contract & present it to their MD & inform Him that I suggested a place for him to store & view it. She dropped the line & I still sit with the extra view without any channels & I now have to store it in the place I suggested they store it... Can someone pls tell me if they have ever had a problem that DSTV did sort out ..