Dstv lack of service delivery and knowledge

Dstv service sucks Last year we activated our account, we were advised by the technician we needed a new decoder on our extra view set up which we then purchased, deactivated the old decoder's were told was not working. We could never actually watch the extra view channel; even though we have paid for the service.

Today our account is suspended after I paid my Jan subscription on 20 Dec already based on my online profile. Just to find out we owe another R1900 and something for a second premium account linked to our account that were not aware of. The guy I spoke then says he can deactivate the other service but for our already paid account to be activated we still owe R403 for a service not used, never advised of or even showing on our online profile.

I pay the balance after fuming, cussing and probably profanity I should not have used. 40mins later the account is still inactive. I call in after my previous call and am now told they don't know which decoder should be active and seeing as my husband is the account holder he needs to verify the account changes after I have given all information required.