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carpret C
1 reviews | Active since Aug 2017
18 Jun 2021, 12:37
DSTV Lack of Service
App**** for Price lock, was almost immediately approved. Now it is more than a month that I am still waiting for it to be installed. Sending and calling almost everyday to enquire what's going on. My query is always being escalated to other departments. They give me tracking numbers for the decoder, but never gets delivered. How is it that they always need their money on time but when it comes to service I the customer has to wait and wait and wait
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jun 2021, 14:14Hi Carla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jun 2021, 14:14
Official
Hi Carla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
cC
carpret C's updateReviewer Update
18 Jun 2021, 19:18You are welcome to phone me again. But that is the reply from your offices every single time "escalated to the relevant department".. but after a months calls and emails there is no results
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carpret C's update18 Jun 2021, 19:18
Reviewer Update
You are welcome to phone me again. But that is the reply from your offices every single time "escalated to the relevant department".. but after a months calls and emails there is no results