DSTV lack of service

Nolwazi was the most unhelpful person i have ever encountered. She kept me holding on the line for 33 minutes without coming back to me. She could not understand my query therefore totally not equipped to assist. DSTV have taken my money on the 26 May 2020 and cut off the tv on 28 May 2020. I have tried to resolve the problem however, staff are not trained for anything that is not on the template. There is no way of contacting the accounts and speaking to someone who has knowledge of the account as DSTV is not interested in humans but rather bank accounts.