DSTV - Lack of service

Item: DStv (MultiChoice)
Rating: 5
Author: David H

My DSTV account number is ********** 5 . I went to Multichoice in Port Elizabeth on the 28 th April to pay my account . While I was at the cashier I requested to downgrade my service from Premium to Compact . The cashier gave me the amount of R 404.42 to pay which I paid . On about the 10 th my service was disconnected . I e mailed customer service and they rep**** that I owe them R 19.00 . To date my service has still not been connected . If anyone can help ! David Harris ********** 831

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

15 May 2018, 10:15

Dear David Harris

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply15 May 2018, 10:15

Official

Dear David Harris

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

David H's updateReviewer Update

19 May 2018, 19:56

Your service is pathetic ! On 28 April I requested the cashier to downgrade my service to Compact. What I want to know is this : Who disconnected my service ? Why wasn't my package changed to Compact at Multchoice PE ? Why do I have to pay extra ? What happened to the amount that I paid ? David Harris

David H's update19 May 2018, 19:56

Reviewer Update