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nevillematthews N
1 reviews | Active since Oct 2016
30 Jul 2024, 09:19
DSTV lack of service
I have a faulty decoder. A call to their customer care told me to contact the insurance company directly. The insurance company now wants me to take the unit to them. I live in bredell and they are in Randburg. I am a pensioner and cannot afford the petrol to do that. If i call a local installer i get charged 350 every time. They are messing me around claiming that is their process. I pay over a 1000 per month and this is the shockig way i get treated.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jul 2024, 09:38Hi Neville,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jul 2024, 09:38
Official
Hi Neville,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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nevillematthews N's updateReviewer Update
30 Jul 2024, 18:23That is absolute *******. Why must i bring it in? That is your job to send an installer at your cost to check it out here. Stop passing the buck.
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nevillematthews N's update30 Jul 2024, 18:23
Reviewer Update
That is absolute *******. Why must i bring it in? That is your job to send an installer at your cost to check it out here. Stop passing the buck.