DSTV LACK OF COMMITMENT

well my fiance and myself decided we would upgrade to the explorer we were both so excited, so i called and the application was done and approved, the lady said it would take about a week, i called yesterday spoke to lucy she said nothing had been done she was not sure which paggage we wanted so i said everything was recored and we wanted the package for R849.00, i also work in a call centre so i had to drop the call, i called again later got through to the same lady so i aked how come she did not call me back and she said they dont call customers. i asked her to get a supervisor to call me i was fed up. I then called again the lady i spoke to told me everything is updated i should call on the dot delivery service they didnt even have my details, now i was really upset. My fiance called later and we spoke to a lady that said there was a problem between the courier service and dstv she would get someone to call me i am still waiting. I called dstv this morning and demaned to speak to a superviour he was apprantely out, but patricia who i spoke to said someone from dstv would call me i am still waiting, i just cant see how such a huge company like multichoice will be so pathetic