DSTV keeps reaching newer lows

Can a company that has been around for so long really have sunk to the dismal mess it is today? So many people I know have cut ties with DSTV and the few remaining clients are treated with utter contempt. Out of nowhere I am billed for a decoder I supposedly connected via self service, meaning that I have two active decoders for one TV in one household. DSTV insists I should pay the 'outstanding amount' for the phantom decoder before they reconnect my service (despite having paid for May). Surely they can see which devices are being used in which household. The live chat agents are as informative as AI bots - I actually can't tell the difference. A week later my issue is still being 'escalated'. Good grief! ******* service and brand but shareholders and execs must get paid first. ***** the clients who are your bread and butter.