1 reviews | Active since Feb 2012
Dstv keeps on cutting my service off!!!
<p>15 Feb I complained about the service Dstv gives us, they keep in cutting our dstv off and then we have have to pay to get it back on after a phonecall of or R50 or more, DSTV is already so expensive and each time they cut it off I need to put airtime on my phone to call the call centre!!</p> <p>They answered my complaint on the 15th of Feb telling me that the problem has been solved and that I need to pay R844 on the 25th of this month.</p> <p>NOW ON THE 19th OF FEB MY SERVICES ARE SUSPENDED AGAIN and NOW I NEED TO PAY R1222 to get it back on!!! this is ludicrous!!!!!</p> <p>I also have a teneamt that pays to have dstv in his flat......and every 3 to 5 days the dstv is cut off!!!!</p> <p>I am so fed up!!! What is the problem!!!!</p> <p> </p>
Dear Cornelia
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Dear Cornelia
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Good day Cornelia
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Your service has been activated on the DStv Premium Package and the amount due for payment on the 25 February 2017 is R844,00.
Should you experience any difficulty, please do not hesitate to contact us and we will assist you accordingly.
Kind Regard
Rupert
Good day Cornelia
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Your service has been activated on the DStv Premium Package and the amount due for payment on the 25 February 2017 is R844,00.
Should you experience any difficulty, please do not hesitate to contact us and we will assist you accordingly.
Kind Regard
Rupert
Hi Rupert
SInce your response our DSTV has been downgraded to Compact yesterday and today I receive a message that I owe R575!!! YOu said that the service is activated and R844 is due on the 25th........why then do we only have compact now and how is it possible that I owe R575. I am really upset because I spent 45 minutes on the phone with multichoice yesterday and the problem still persists!
Regards
Cornelia Ferreira
Hi Rupert
SInce your response our DSTV has been downgraded to Compact yesterday and today I receive a message that I owe R575!!! YOu said that the service is activated and R844 is due on the 25th........why then do we only have compact now and how is it possible that I owe R575. I am really upset because I spent 45 minutes on the phone with multichoice yesterday and the problem still persists!
Regards
Cornelia Ferreira