1 reviews | Active since Jun 2022
DSTV keeps *****ing from me
It is time for my annual rant! This time I did not even call the call centre because I do not have time and money to waste. I even just copied and pasted the same rant I posted the last time (with some editions as I will not be wasting my time with the call centre for the FOURTH year in a row) because it is THE SAME problem. AGAIN! But worse!
It’s happened again!
After my debacle last year when I was ****** of an entire month I paid for, I am told I owe money again.
To recap, I took out an annual subscription in 2023 that was to expire on 30 October 2024. Despite having paid the fee for the 12 months, my subscription was cut today, on 25 July 2024. A whole THREE months before the time! Previously it has been one month but now it is 3!!!
Unfortunately, I am in a position where it is ideal to have access to certain channels again and so here I am!
How?!
I understand that there is a sly method that you have whereby one is automatically changed to monthly subscription if they do not renew their annual subscription in what you think is the right time.
This fiasco has happened to me enough times for me to know what to say. I told the agent in 2021, 2022 and 2023 when I took out the annual subscription that I DO NOT want an automatic change to monthly subscription and she said she updated that on the system. So I should be getting my full 12 months - to date I have received 9!
So please! Again! Stop trying to ***** from me!
Stop this ********* behaviour for crying out loud!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that system reflects that your services are active and up to date.
There is no sign of the system disconnecting your services, unless it could a decoder technical error.
We however, sent a signal to clear any decoder related errors and you should be able to view now.
The system reflets that the account is up to date and the only amount due R5159.00 on the 25 October 2024 to view till 24 October 2025.
Should you need further assistance you may also email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that system reflects that your services are active and up to date.
There is no sign of the system disconnecting your services, unless it could a decoder technical error.
We however, sent a signal to clear any decoder related errors and you should be able to view now.
The system reflets that the account is up to date and the only amount due R5159.00 on the 25 October 2024 to view till 24 October 2025.
Should you need further assistance you may also email ***
Kind Regards,
DStv: Hello Peter Team
Best regards,