DSTV keeps disconnecting my account even though the debit order went through!!

I had the price lock contract with DSTV which expired end of July 2018. I requested to be on month on month premium contract going forward.

Today is the 16th November and my account has been disconnected 4 times, each time I phone I get a different reason why it is disconnected.

An amount of R1 164 was deducted from my account on 01 November, today, the 16th my account was disconnected, when I spoke to the consultants, she said I had an outstanding amount of R119, when I checked on self-service, it said the balance due is R184.00, I paid the amount but got an sms that it was not enough, I must still pay R750, of which I told the consultant that is only due month end.

May I have someone from DSTV looking at my query (#835118) and respond please. I'm really tired of this, the call center number is not a toll free line!!!