1 reviews | Active since Jun 2011
DSTV keeps cutting my service for faults on their system
<p>I am in total disbelief. my DSTV has been cut now 4 times in 2 weeks because of problems with their system.</p> <p>they cut it every 2 days and i have to phone in for an hour to have them reconnect it. their own supervisor admited they made a mistake on their system and my payments are up to date. I even had to go get bank statements to prove that i paid it i cannot believe it. now theyve just cut it again. I dont think im going to carry on with it now its a ******* and the service is terrible. whos gonna pay for all my phone calls? I will never recommend DSTV to anyone. i have had it now for 12 years and this is what i get. i will p[ublish this on every possible media that i can.</p>
Good day Mr Crouse
Thank you or bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
We confirm that the billing on your account has been corrected and adjusted accordingly.
Please be advised that you have been short paying your subscription by R64.00 for the past 3 months, as a result your account has an outstanding balance of R192.00.
Please pay the full outstanding amount to avoid any further interruptions to your viewing.
Regards
Rupert
Good day Mr Crouse
Thank you or bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard
We confirm that the billing on your account has been corrected and adjusted accordingly.
Please be advised that you have been short paying your subscription by R64.00 for the past 3 months, as a result your account has an outstanding balance of R192.00.
Please pay the full outstanding amount to avoid any further interruptions to your viewing.
Regards
Rupert
Good Day Rupert
I am aware that i short payed since April for 2 reasons
1: I was not aware the price went up since you did not have my house adress or my email adress despite me giving it to you every time i fone in
2: noone could tell me exactly what was going on with my account and noone could give me the correct amount and i made it clear that i was happy to pay as soon as my account was sorted out
3: I have already paid the R192
4: the outstanding amount showed as R507 instead of R192 becasue of your system error
and yet still after phoning in many times and asking to have my account corrected it was still disconected 3 times.
Good Day Rupert
I am aware that i short payed since April for 2 reasons
1: I was not aware the price went up since you did not have my house adress or my email adress despite me giving it to you every time i fone in
2: noone could tell me exactly what was going on with my account and noone could give me the correct amount and i made it clear that i was happy to pay as soon as my account was sorted out
3: I have already paid the R192
4: the outstanding amount showed as R507 instead of R192 becasue of your system error
and yet still after phoning in many times and asking to have my account corrected it was still disconected 3 times.