Dstv keep suspending my services even after i made a payment

I am verry much disappointed with dstv services, on the 26 December 2017 i made a payment, so i went home when i came back i found dstv has suspended my service so i called them and one of the agent i spoke to asked me to send the proof of payment to ********** and he will escalate to financial department to clear my account so i did that and he open the chanells for me. Then the following day i recieved a respond from dstv with references number of my service request ''

Enquiry Reference Number: ********** Dear Customer

Thank you for contacting us , we have received the proof of payment and have escalated the query to our central finance to trace and allocate the payment. " So i waited for a week and they suspended my service again n i had to call so and they keep saying the recieved proof and they open the line for the 3rd time and they keep billing me reconnection fee for the account which was paid off but they cant clear it even after i have sent them the proof of payment and i keep using my airtime to call them for something with is not even my fault, so want them to clear all this reconnection fee and take my account back to normal..