CW
Chris W
1 reviews | Active since Mar 2009
04 Aug 2015, 22:03
DSTV keep on disconnecting after proving payment
I was disconnected, called the call center for 30min and was reconnected. Asked for a manager to call me back.<br> A week later was disconnected. Got reconnected and again asked for a manager to call me! a few days later disconnected again and now DSTV just ignore me, a premium subscriber! Still no manager has called me and now I sit with no service yet I have paid the premium price.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Aug 2015, 13:48Hello cwestran,
Thank you for taking our call today.
As per our telephonic discussion, the signal has been sent to your decoder so that you can access your DStv Catch Up service. Should the problem persist, please pull out the power cable from the decoder for five seconds, put the cable back on and allow the decoder to scan.
Once the decoder has fully scanned, please check if you're able to access your DStv Catch Up service.
We have sent an email to your personal email address, where you can provide us with the feedback.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As per our telephonic discussion, the signal has been sent to your decoder so that you can access your DStv Catch Up service. Should the problem persist, please pull out the power cable from the decoder for five seconds, put the cable back on and allow the decoder to scan.
Once the decoder has fully scanned, please check if you're able to access your DStv Catch Up service.
We have sent an email to your personal email address, where you can provide us with the feedback.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply08 Aug 2015, 13:48
Official
Hello cwestran,
Thank you for taking our call today.
As per our telephonic discussion, the signal has been sent to your decoder so that you can access your DStv Catch Up service. Should the problem persist, please pull out the power cable from the decoder for five seconds, put the cable back on and allow the decoder to scan.
Once the decoder has fully scanned, please check if you're able to access your DStv Catch Up service.
We have sent an email to your personal email address, where you can provide us with the feedback.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
As per our telephonic discussion, the signal has been sent to your decoder so that you can access your DStv Catch Up service. Should the problem persist, please pull out the power cable from the decoder for five seconds, put the cable back on and allow the decoder to scan.
Once the decoder has fully scanned, please check if you're able to access your DStv Catch Up service.
We have sent an email to your personal email address, where you can provide us with the feedback.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah