DSTV - Keep Calling

I have now contacted DSTV on 3 different platforms because when you call you get redirected to either the Website, the DSTV app or What's App line, to ask for a new contract. The DSTV app and WA line does not cater for new contracts , only upgrade or downgrade which is apparently not what I want to do so do not be fooled by this lingo. I have called twice and my query has been escalated again. I have been informed that I should call again if no one contacts me. Imagine that, I need to keep calling till someone actually calls me back to do business. The call center agent had the cheek to suggest I try the SMS line. 4 different platforms in the hope that someone will call me to keep me as a customer