DSTV just simply sucks!!!

In October 2016 I phoned DSTV and explained I was going overseas for a period of 3 months and would they please discontinue my service on a specific date. They agreed to do that they entered all the information and I went overseas. As I pay my account monthly I would have had about 3 weeks viewing owed to me had they discontinued service as we had mutually arranged. When I returned there was no credit left in my account and they only discontinued service once the money ran out. So I wrote to them explaining they owed me money and/or viewing but their opinion was they owed me nothing and I had not called. I made several phone calls and wrote teens of mail and asked them to review their records as all calls are recorded! They said they could not find any record of my calling. I persisted and persisted like a dog with a bone. Finally after 2 months somebody must have decided I might not be lying and actually checked the voice recordings and listen and behold there it was the complete call. They apologized to which I rep**** thanks but that’s not enough for the emotional stress; cost of Cell calls and loss of viewing for the 2 months they had kept me disconnected while this verbal violence played itself out. They agreed and gave me two weeks free viewing plus credited me back with the ****** two weeks having not disconnected service. The entire process was filled with misery as they simply follow the ideal that they are always right and I as a customer am somehow trying to get something for free that i don’t deserve. It was a truly miserable experience and one could literally tear ones hair out when dealing with this corporate behemoth. The stupidity and complete lack of understanding was very trying.

Now in July I make my monthly DSTV payment but this time I made an error and posted the payment to the incorrect account number. When I was cut off due to non payment I immediately investigated on my end; discovered the problem and called to explain what had happened. No problem they will reverse the payment from the account to which it was paid (because of my error) and post those funds to me. Ok problem solved.......no........not so fast........2 days later the service is again suspended for “non payment” so I call again and explain. Ok they will elevate the problem to the next level and they turn my service back on. Which they did however 2 days later it’s disconnected again!!! Ok more phone calls. This game was played about 4 times and during this time I am being ****** of service and viewing. By now I have several names and e mail addresses of DSTV personnel. After a month I was asked to provide proof of payment. I took pics of my bank statement and e mailed those. No. Not good enough has to come from the bank and have a Bank stamp. That’s a 100km round trip on a bad dirt road. I get the info and send it to them but by now they owe me about 2 weeks of viewing. I have sent this information to several individuals at DSTV and also to proof of payment. In fact I have sent this mail out about 60 times in total and have yet to receive any reply at all. The complete uselessness of this organization is almost unbelieveable. Their total misconception of what customer care is very visible. The monopolistic attitude is disgraceful and should not be tolerated. Dstv are a disgrace and I can’t wait to find an acceptable alternate. If they had even modest competition they would be out of business within 2 years. People are fed up with them and when you consider that I am not alone, in having the worst experiences ever with DSTV, the magnitude of the problem needs some government intervention. Dstv need taking down a few pegs. It’s now November and still nothing from these people. Of course as I keep reminding them with each e mail, i am not surprised by the complete absence of customer care because they simply do not care.

I’m done.