JH
Jeremy H
1 reviews | Active since Mar 2009
02 Aug 2023, 10:04
DSTV Just Now
DSTV Now has apparently made changes to their streaming service and certain TVs - namely Hi Sense require firmware upgrades which Hi Sense cannot provide.
Making the decision to leave DSTV Altogether easier by the day......
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Aug 2023, 10:10Hi Jeremy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Aug 2023, 10:10
Official
Hi Jeremy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Aug 2023, 09:35Hi Jeremy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we are constantly looking for ways to give the best possible viewing experience to our customers and we are proud of our ability to constantly adapt to
our customer needs, new technologies and changes in the world around us.
Technology advances at a rapid rate and this is true for the needs of our customers, services, products as well.
Whether it’s innovation or updates to retain the safety of our customer info and protect our content from piracy,
we are always evolving so that our customers can stream their favourite DStv channels, shows, live sport and movies anywhere, anytime on our world class platforms.
If a device is no longer able to meet the technical requirements to run the DStv app, you will not be able to stream content from the app.
For any support queries, kindly contact the Hisense Service Centre at *** and ***3.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we are constantly looking for ways to give the best possible viewing experience to our customers and we are proud of our ability to constantly adapt to
our customer needs, new technologies and changes in the world around us.
Technology advances at a rapid rate and this is true for the needs of our customers, services, products as well.
Whether it’s innovation or updates to retain the safety of our customer info and protect our content from piracy,
we are always evolving so that our customers can stream their favourite DStv channels, shows, live sport and movies anywhere, anytime on our world class platforms.
If a device is no longer able to meet the technical requirements to run the DStv app, you will not be able to stream content from the app.
For any support queries, kindly contact the Hisense Service Centre at *** and ***3.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2023, 09:35
Official
Hi Jeremy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we are constantly looking for ways to give the best possible viewing experience to our customers and we are proud of our ability to constantly adapt to
our customer needs, new technologies and changes in the world around us.
Technology advances at a rapid rate and this is true for the needs of our customers, services, products as well.
Whether it’s innovation or updates to retain the safety of our customer info and protect our content from piracy,
we are always evolving so that our customers can stream their favourite DStv channels, shows, live sport and movies anywhere, anytime on our world class platforms.
If a device is no longer able to meet the technical requirements to run the DStv app, you will not be able to stream content from the app.
For any support queries, kindly contact the Hisense Service Centre at *** and ***3.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we are constantly looking for ways to give the best possible viewing experience to our customers and we are proud of our ability to constantly adapt to
our customer needs, new technologies and changes in the world around us.
Technology advances at a rapid rate and this is true for the needs of our customers, services, products as well.
Whether it’s innovation or updates to retain the safety of our customer info and protect our content from piracy,
we are always evolving so that our customers can stream their favourite DStv channels, shows, live sport and movies anywhere, anytime on our world class platforms.
If a device is no longer able to meet the technical requirements to run the DStv app, you will not be able to stream content from the app.
For any support queries, kindly contact the Hisense Service Centre at *** and ***3.
Kind Regards,
DStv: Hello Peter Team
Best regards,
JH
Jeremy H's updateReviewer Update
04 Aug 2023, 14:13Hi there,
It seems we have a case of he said, she said. Hisense are saying it is DSTV changing the rules and you're saying the same.
Sadly, it will be DSTV losing out because the account will be lost and looking at your financial results, I don't think Multichoice wants this right now?
The TV is 3 years old - I don't know how many people replace tvs every 3 years - especially when the TV has a 5 yr warranty?
I think this is just a ploy to try and get subscribers to pay for the full package and I'm afraid this won't be happening.....Good bye DSTV (long overdue)
It seems we have a case of he said, she said. Hisense are saying it is DSTV changing the rules and you're saying the same.
Sadly, it will be DSTV losing out because the account will be lost and looking at your financial results, I don't think Multichoice wants this right now?
The TV is 3 years old - I don't know how many people replace tvs every 3 years - especially when the TV has a 5 yr warranty?
I think this is just a ploy to try and get subscribers to pay for the full package and I'm afraid this won't be happening.....Good bye DSTV (long overdue)
JH
Jeremy H's update04 Aug 2023, 14:13
Reviewer Update
Hi there,
It seems we have a case of he said, she said. Hisense are saying it is DSTV changing the rules and you're saying the same.
Sadly, it will be DSTV losing out because the account will be lost and looking at your financial results, I don't think Multichoice wants this right now?
The TV is 3 years old - I don't know how many people replace tvs every 3 years - especially when the TV has a 5 yr warranty?
I think this is just a ploy to try and get subscribers to pay for the full package and I'm afraid this won't be happening.....Good bye DSTV (long overdue)
It seems we have a case of he said, she said. Hisense are saying it is DSTV changing the rules and you're saying the same.
Sadly, it will be DSTV losing out because the account will be lost and looking at your financial results, I don't think Multichoice wants this right now?
The TV is 3 years old - I don't know how many people replace tvs every 3 years - especially when the TV has a 5 yr warranty?
I think this is just a ploy to try and get subscribers to pay for the full package and I'm afraid this won't be happening.....Good bye DSTV (long overdue)