DSTV! JUST FIX MY ACCOUNT!

I have been a loyal DSTV customer for over a decade now and in one month it all just falls apart! I get double debited from my account which is no error from my side. I pay R904 a month to suddenly R2032 - absolutely ridiculous! An hour on a call and finally we get my explorer to work but now my Xtra view does not work due to my account being in arrears - how messed up are the DSTV offices, seriously! After chatting to an agent I am told that it could possibly be that a new DSTV agent incorrectly linked a package to my account, so one would think it can be reversed and you good, absolutely not! Now my explorer is working and my Xtra view claims that I am in arrears, which is no fault of mine. A ticket needs to be logged to escalate the account error - I now have to wait for between 30min - 5 hours as it all depends on how many errors they have in the queue! Seriously, are the DSTV executives doing something about this? JUST PLEASE FIX UP YOUR ADMINISTRATION AND JUST GET MY CHANNELS TO WORK PROPERLY!!! PLEASE!!