DSTV just don't care

For almost 2 months I've never had DSTV at home for more than 2 days a week ... Ive spend over 1000min of my airtime on more than 300 calls to their call centre on top of paying 4 times the monthly subscription... the tag line is simply we are escalating the ticket and somebody will call you back which only happened once in the entire period and then my service only worked again for one weekend... DSTVs monopoly in South Africa with a captive audience simply let's them get away with being completely inept about customer service ! At this stage I think I know more about the inner workings of their mess of a infrastructure, accounts and system than most of the staff as I've had to explain it repeatedly to a hoard of call centre and technical staff ... if there was any other provider in SA I would have switched years ago.