DSTV just decides to keep billing .....

Where to start, where to start OMG - these people, i cant even call it **************** because its just plain *****.

I had cancelled my DSTV premium membership for years now, but this year i decided to renew for the tennis - Wimbledon. I knew i would regret it and i did. When the tennis was over, i asked them to please cancel my subscription. I spoke to a nice gentlemen who convinced me to rather downgrade to a lower package, which i agreed to. A month later, i am told they never cancelled - I found out my account is sitting at R900 - when i was trying to make payment for the lower package. I said hell no - i then called DSTV spoke to a lady who said they would investigate "because they have access to all my records from calls", but they have "NO RECORD" - conveniently so - of my cancellation request - the turnaround was supposed to be 48hrs - that was mid August.

I even forgot about them, because believe it or not - i actually have a busy schedule and things to do, than following up with DSTV. So now that its month end again, i remembered they never got back to me since mid August. I call them to follow up - I speak to another clueless nice guy who then puts me on hold for a whole 10min until my airtime ran out - while he goes to investigate. Ohh he says, i now owe R100 and something .. . . i mean so these guys just sort of close up their eyes and decide, ini mini myni mo - you owe us R300 - Ohh that one wants to cancel, lets just ignore that . . . we will just charge them anyway . . . .this is *****. Then when we call, we just get ignored - how to you put someone on hold for 10min.

I am just glad i cancelled by debit order, or we would be having a different discussion right now. How can they compete with global companies like Netflix and Hulu if they cant even manage simple accounts? Now i will not even downgrade, i just want to get rid of the whole thing.