NM
Ndumiso M
1 reviews | Active since Jul 2020
05 Apr 2021, 18:11
Dstv & Joox combo useless
I pay for vip throug dstv, i suddenly can't access my offline songs. Its asking me to subscribe again when dstv + joox subscription is upto date and inorder paid via a debit order. This is totally unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Apr 2021, 19:33Hi Ndumiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Apr 2021, 19:33
Official
Hi Ndumiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Apr 2021, 20:11Hi Ndumiso,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that the reason you unable to access your offline songs it because you are currently not subscribed to JOOX subscription at R69.99.
Please note that the free JOOX subscription ended on 31 January 2021. As of the 01 February 2021 JOOX subscription is a cost of R69.99 monthly.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that the reason you unable to access your offline songs it because you are currently not subscribed to JOOX subscription at R69.99.
Please note that the free JOOX subscription ended on 31 January 2021. As of the 01 February 2021 JOOX subscription is a cost of R69.99 monthly.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Apr 2021, 20:11
Official
Hi Ndumiso,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that the reason you unable to access your offline songs it because you are currently not subscribed to JOOX subscription at R69.99.
Please note that the free JOOX subscription ended on 31 January 2021. As of the 01 February 2021 JOOX subscription is a cost of R69.99 monthly.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** number and could not get hold of you.
Please note that the reason you unable to access your offline songs it because you are currently not subscribed to JOOX subscription at R69.99.
Please note that the free JOOX subscription ended on 31 January 2021. As of the 01 February 2021 JOOX subscription is a cost of R69.99 monthly.
Kind Regards,
DStv: Hello Peter Team
Best regards,