Dstv jeeps charging me for internet but doesn't allocate data, Dstv is *****

This is my 10th message that you keep on ignoring whilst you take money from my account without fail, I've reported on the 1st week of March that you're charging me dstv data but you have not allocated 2 months data. You keep on acknowledging my messages on hello Peter after that you do nothing, if you cannot allocated data to my account can you please refund my money, you cannot not keep on taking money for service you're nit rendering that is theft/ *****. You're de*****ing me and seems like you have no intention of fixing this, its either you allocate my data or refund my money you cant take money and not render service that is *****. Should I know seek legal advice or report you to consumer rights?