DSTV - it's no surprise you are losing subscribers - awful customer service

DSTV - it's no surprise you are losing subscribers - your customer service is appaling. At a time when there are dozens of streaming services to choose from you would think DSTV might actually care about losing customers and delivering good service to retain. Not so much it seems.... My DSTV account recently got frozen so I opened the DSTV app to see what's happening and discovered my bill said I owed two months subscription - despite the fact I pay monthly. I used to pay by debit order but for some reason known only to DSTV it stopped happening, so now I have to pay manually by credit card every month instead, which makes absolutely no sense. So I contacted DSTV to reactive my account and they said they account balance was a mistake and would be rectified. I then used the DSTV App to pay the correct balance on my account and sent proof of payment by email to DSTV at *** and got a payment refence email in return. Four days later with the payment having long gone out of my account, my DSTV is still not active. Again I call in and now my balance is back at the incorrect amount again despite my payment and DSTV also admitting the balance was wrong and would be corrected. I quote them the reference number I have received from them for my payment and they ask me to send proof of payment again from my bank. I do this again and send a PDF and the password to open it and then phone back in having now received a new reference number only to be told I must send another proof of payment!!!! I explain I have already done this and the agent says they are not allowed to use a password to open the proof of payment document from my bank. Really?? You're kidding right? No we're not! I tell the agent that this is what my bank provided and I can't provide a non passworded version of it but that I have given them the password to open the doc, so what's the issue? NO we can't do that, please send another one! And then the agent hangs up before I can ask anything else. Seriously, ***???? So my DSTV subscription is still not reactivated despite 4 days after paying and sending two proof of payments and receiving two payment reference numbers from DSTV.... It's beyond frustrating, or acceptable any more. It really is no wonder DSTV subscribers are voting with the feet. Thanks DSTV, you've lost me now too, and I suspect you won't even answer this message to ask why.