DSTV ISSUES

I have been experiencing issues with DSTV and every time I call I will be given promises that it will be escalated. My Account was suspended for not paying for that month and after a couple of weeks I made payments I was charged prorate. few days later my explora Malfunctioned and I went into the service center to get it checked while there I was told it will be replaced and they did. the lady who helped me created another profile for me and every month when I pay via their website It never told me I owe any arrears but every second week my account get disconnected and when I call in they promise me that it has been escalated and will be rectified. This month again I got disconnected and when I called on the 29/01/2019 the consultant was so aggressive so I demanded to speak to his supervisor or manager which he did and I explained ny fustration to the manager/ supervisor he promised to look into the account and give me a call which never happed. on the 30/01/2019 @18:27 I called them a gain and I was told no its a system mistake I was build for 1 year on my insurance that will be rectify, On their website it says I am owing R1555 but on residential it says I am owing R20. on the 29/01/2019 I went on the website as I always pay via their PAYU portal it said I am owing R463 which I paid and I still received an sms saying I need to pay R765.81 for my account to be activated after paying R463. on the 30th when I called they said no I need to pay R1100. so their system error is becoming my problem?