DSTV ISSUE

I woke up to find my service disconnected I called in to the call center to have my services reconnected I spoke to two agents whom misinformed me ,until I eventually asked to speak to the manager who told me that the see the is an issue with the acc so the will escalate and turn around time is 3 hours I called in again after 3 hours I was told that it will take a further 24 to fix so now I'm sitting without tv yet I paid ????