DSTV is wasting my time and money

Yesterday my DSTV started acting up Called the call centre for support, but need to take my decoder to the walkin centre OK, was told that there is a walk in center in Centurion mall, but the agent could not confirm which floor Today, took n hour of work (No Pay) as these office are only operating up to 17h00 Got to Centurion mall, and search, They freaking closed in 2018, WHAT THE HELL So called the call centre again, and held on with an agent putting me on hold for 20min to find a walk in centre, had to drop the call as I think I was forgotten and called again and was told the nearest centre is in Randburg, I said can not be, there must be one in pretoria, so being place on hold, 20min later I again dropped off So the loss here is 1 hour pay, driving to centurion and 40min of calls and to top all, the quality of the callcentre system are bad, can hardly hear the person I think it time to move to a streaming service