Dstv is useless and a complete *******

Dstv you will never compete with Netflix. You are light years behind.

I made the biggest mistake signing up for dstv streaming service. They were running a special for R699 pm. I signed up on 2 Dec 2021 and made payment same day. I was on holiday over Christmas and was back on 2nd of January. On the 3rd of Jan I get a message from dstv that I was supposed to pay on the 1st January. I did select this as my payment date but who remembers when you on holiday. On the 3rd I receive an sms to say my services have been disconnected. Nothing prior to remind me of payment was ever sent. There is no call centre for streaming support. Everything is via the chat facility. Which is completely useless as you havevyo wait ages before anyone responds. I was eventually told very rudely by one of their agents that I must pay a reconnection fee and that I am responsible for paying my account. I paid promptly on the 3rd and my service was restored.

I then saw my statement in the last week in Jan and saw that my fee is no longer R699 per but increased to R829. I then tried the useless chat service and was eventually told that because I was late with my January payment, which I received no email or sms reminder to pay, I no longer am on the special of R699 but have to pay the normal R829 fee.

On hearing that and after a week if trying I am still trying to cancel this service.

I even tried the dstv twitter service and for the last 3 days they also cannot cancel my service.

How more pathetic can service be. They first damage your credit record if you pay late, charge you reconnecting fee, then summarily increase your fee.

I am nit interested in doing any business with dstv.

They cannot get a simple matter resolved like terminating service.

Now they will want a payment on 1 Feb, tomorrow because my service is still on if I don't pay they will disconnect my service and negatively impact my credit score.

Dstv is completely useless and I will not use their services ever again.