Dstv is useless ????

We are on compact and we are paying normal compact for R390 or something So Dstv called my dad since he is the account holder and approached him on a deal where he has to pay something around R590 for 3months and he will watch premium for free the following month So he agreed and that money was paid So on the 4month which is this month they have to open premium for free and they didn't open it Now what pieces me off is that when I call these useless agents they tell me to send emails and all the shxt bull**** but when I was paying no emails were required When a customer delivers his own money It's ok But when it's their turn to deliver the agreement they have with the client President Cyril ramaphosa must sign the letter first than they deliver I'm extremely angry ???? cos calling DSTV is sooooo fxcing useless and their system is so ****ing ****** cos when you are black no one even ****ing listen to what you have to ****ing say I told that call center agent to transfer me to someone who is more superior that her she fxcing made me hold for 10min What the FXXK? whose airtime is that?Are they going to refund my airtime back ????? Dstv is one of the richest companies in south africa and they cant give me a shxty excuse of there are too many calls If there's too many calls why they don't hire too many agents? That's being greedy and destroying peoples life for their own benefit They know when you hold too long on the line you'll get fed up and drop the call so that's how they escape themselves from the situation or the complain I want a manager to call me from DSTV I need answers on why they are ***** or I want my money back Please get a manager to call me I'm extremely angry ???? They must sort this out or if they don't I'll take them to court.