Dstv is unprofessional...

My name Martin. My DSTV was switched off on Saturday morning 15th-10-2022. I called them and spent 55 minutes o' the cell phone. The answer was the debit order that was deducted on the 27th - 09-2022 was reversed on the 14th.

Reason for reversal is untrue because R539. 00 went through to DSTV account and was never reversed on my account.

I did send them the proof of payment which is my 3 months bank statement. Saturday and Sunday passed without an resolution. Today, Monday l personal went to DSTV office in Springs.

I give them my bank statement and Springs staff comfirm that there was no money reserved back in my account. Only the debit order that went out of my account on the 27th......

The only thing they can just do is to escalate to that useless, *********** head office (DSTV).

I'm so disappointed.

My question is how are they going to compensate my airtime l called for 55 minutes, 3 days without connection, the petrol l spent to drive to town and my previous time they have wasted?

For now is 3 days and l don't know when will this inconvenience gonna be resolved?

Disappointed.