SM
Sammy M
1 reviews | Active since Nov 2019
03 Jan 2021, 10:11
Dstv is unprofessional
Can you please fix my account immediately. My price lock contract has ended December 2020.my account is suppose to be back normal compact 399. I wrote about this before and you promised me that I won't encounter any problems come January, now look the same thing I was telling you about is happening. Now why am I seeing a different amount for January 2021 ,I'm tired of complaining about you dstv.this is soo annoying. My account must be fixed today it must be up to date. I won't be paying any additional cost.the only amount I will be paying is normal compact price.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
03 Jan 2021, 12:43Hi Sammy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2021, 12:43
Official
Hi Sammy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jan 2021, 15:00Dear Sammy,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, your account is being billed correctly. Your price lock has come to an end and you are now being billed for Compact and PVR access with comes to a month of R499,00.
Due to available credit on your account and the period that your PVR access is active, the amount that was deducted was R455.00.
Furthermore, you currently have a credit of R3.76, hence the amount due on 31-01-2021 will be R 495.24.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, your account is being billed correctly. Your price lock has come to an end and you are now being billed for Compact and PVR access with comes to a month of R499,00.
Due to available credit on your account and the period that your PVR access is active, the amount that was deducted was R455.00.
Furthermore, you currently have a credit of R3.76, hence the amount due on 31-01-2021 will be R 495.24.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2021, 15:00
Official
Dear Sammy,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, your account is being billed correctly. Your price lock has come to an end and you are now being billed for Compact and PVR access with comes to a month of R499,00.
Due to available credit on your account and the period that your PVR access is active, the amount that was deducted was R455.00.
Furthermore, you currently have a credit of R3.76, hence the amount due on 31-01-2021 will be R 495.24.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, your account is being billed correctly. Your price lock has come to an end and you are now being billed for Compact and PVR access with comes to a month of R499,00.
Due to available credit on your account and the period that your PVR access is active, the amount that was deducted was R455.00.
Furthermore, you currently have a credit of R3.76, hence the amount due on 31-01-2021 will be R 495.24.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
SM
Sammy M's updateReviewer Update
03 Jan 2021, 16:56I paid 455 last month because my bill said I'm owing 451 for last month December 2020. Dstv is full of ****.you don't bill people the correct amount. This is bull.
SM
Sammy M's update03 Jan 2021, 16:56
Reviewer Update
I paid 455 last month because my bill said I'm owing 451 for last month December 2020. Dstv is full of ****.you don't bill people the correct amount. This is bull.
SM
Sammy M's updateReviewer Update
03 Jan 2021, 17:03Your misleading customers.with advertising lies.you told me that after my contract ends my bill will go back normal. What is normal about this bill.because I'm paying what I was I was paying while I was still on contract? Tell customers the truth stop lying and selling lies.
SM
Sammy M's update03 Jan 2021, 17:03
Reviewer Update
Your misleading customers.with advertising lies.you told me that after my contract ends my bill will go back normal. What is normal about this bill.because I'm paying what I was I was paying while I was still on contract? Tell customers the truth stop lying and selling lies.