DSTV is ********ly taking my money

DSTV is determined to ripping me off. I am forced to pay 425 but I have DSTV family package. DSTV service is a nightmare and is causing me such unnecessary stress. I tried a number of times to contact them via my account but they don't return to me. If you call, they take time to pick up the phone and while we are using airtime to call them.

I downgraded to family package but these people are charging me for a different package. When one of their consultants called me, I clearly asked if she understands what I want and I told her that I want family package which is 279. Last month I paid 479 and this month it's 425. What is wrong with this DSTV?

My account is due around the 8th but they have turned off my channels and sent me email that I have not paid. Before the month ends, they turn off some of the programs and will write on the screen," this channel is not part of your package but during the month the channel works.