Dstv is uncompetent

I am soo sick of the dstv catchup service that has been broken for a month.. Were they said they integrated new software causing a delay in shows on the catchup feature. After 4 weeks they said the problem is fixed... After a week another notification that catchup is experiencing techical difficulties and that our favourite shows wont be available on catchup. The explorer was expensive the service costs 800 pp, were is the service??? When you phone callcentre they tell you they are not aware of ANY problems with catchup. WAKE UP!!!!!! Why integrate software that fails and the technical team cant fix it??? Why should I pay so much for a service that keeps experiencing technical difficulties. How long will this problem persist? Tired of wanting to watch a show.. The. It is not there .// its been a month and dstv cannot sort out their systems.