dstv is trash they deserve 0 stars

very bad service I got from multichoice ,the service is appalling the standards for customer service are **********, I called on the 5/05/22 to complain as my services were disconnected after I had paid ,only to lean that I was given incorrect information/amount at one of the dstv pay points by a teller,i spoke to siyabonga gcuthu who was not helpfull at all he told me that i am liable for the reconnection fee even though i was given an incorrect amount to pay, i then requested to speak to a line manager who assisted me and advised that the reconnection fee will be waivered and she gave me an amount of R113 to pay,i paid that amount but my services where disconnected again . I spoke to Sive Sithole who is a team leader who promised to call me back after listening to the call recordings as i am writing this review I have been on hold for almost an hour. DSTV/MULTICHOICE needs to go back to basics and train their stuff who don't even know how to calculate prorata , they lack cognitive skills ,they dont have telephone etiquette very bad service from multichoice infact i dont even know why we still support it .