FE
Freddie E
1 reviews | Active since May 2014
09 Dec 2024, 09:52
DSTV is the worst service provider.
DSTV why don't you give people copies of their contracts and explain the terms and conditions when they sign up for products or services with you which is ******* what you are doing,and than afterwards charge them a cancellation fee which they don't know anything about it is *******. In South Africa, under the Consumer Protection Act, you generally cannot be charged a cancellation fee if the terms and conditions of a contract were not properly explained to you, as this would be considered an unfair contract term; if a fee is charged in such a situation, you may have grounds to dispute it and potentially seek a refund you must give us copies of our contracts which the law requires you to do.
Helpful (0)
Replies (2)0
Replies (2)DStv (MultiChoice)'s replyOfficial
09 Dec 2024, 13:07 Hi Freddie,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2024, 13:07
Official
Hi Freddie,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
FE
Freddie E's updateReviewer Update
09 Dec 2024, 15:20Why don't you give people copies of their contracts when they sign up?How will people know and understand the terms and conditions of their respective contracts and when are you going to correct the amounts on my DSTV account and I will never pay the cancellation fee your agents never explained any terms and conditions when signing me up and when will I receive my contract copies and all the other people also please.
FE
Freddie E's update09 Dec 2024, 15:20
Reviewer Update
Why don't you give people copies of their contracts when they sign up?How will people know and understand the terms and conditions of their respective contracts and when are you going to correct the amounts on my DSTV account and I will never pay the cancellation fee your agents never explained any terms and conditions when signing me up and when will I receive my contract copies and all the other people also please.
