NL
Nnini L

1 reviews | Active since May 2018

04 Sept 2021, 00:47

DSTV is the worst service provider!!!

I wrote a review on DSTV and was told they will get back to me but they haven't. I took the new Ultra decoder on Price lock, am on compact plus and also paying for one extra view. Every month my payment ranges from R1000-R1600, it's never the same . I don't even rent movies anymore, I cancelled my insurance and also cancelled my other decoder so I have only two left decoders working when I had 3. I cancelled Netflix too. I am still paying for Netflix because they keep telling me they can't cancel it and when I go to Netflix, I don't have a subscription but dstv included Netflix in my payment. Every month they charge me for the decoder I cancelled, they add reconnection fee for that decoder , it's subscription, it's extra view and I cancelled that o we months ago when I cut all other extra services but still the money is still high. Then they told me over the weekend that I am also paying R160 for the installer. They never sent an installer, I only received a decoder by courier and when I called I was told to find my own decoder by calling the nearest multichoice and I found a guy which I paid R350 to install it but they charge me R160 for an installer they never sent. I keep calling every month, I complain on Facebook , I send emails, complaint but every month it's the same. Over the Weeknd I wasted over R50 airtime being onhold for over an hour on Saturday because their consultants work from home. Check the records and see how many times I called over the weekend and how long I was on hold and check every month how many times I complain for the same thing. I am not crazy, and this is my money and you cannot be treating people like this DSTV.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2021, 01:29
Official
Hi Nnini Letaoana, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
NL
Nnini L's update06 Sept 2021, 00:18
Reviewer Update
A couple of days ago I wrote 2 complaints about DSTV and earlier on Sunday I received a call from them and a guy called Ntando helped me. I am quite happy with the help he gave me and for the first time since I took the price lock contract and started experiencing problems, I was really helped and the account issues resolved. The guy was patients, understanding and attentive. My faith is restored to DSTV once again and Thank You DSTV for fixing the account and I also got information that was never explained to me when I took the contract. Again , I appreciate for resolving my issues swiftly this time.