DSTV IS THE PITS-

I have recently had the misfortune of dealing with DSTV(multichoice) on behalf of my parents. Have never been so disgusted with the service and the lack of assistance that we have received. On the 2nd December 2020 I cancelled Showmax and my parents premium subscription with DSTV as the amount charged was going to be astronomical and downgraded to the compact package, which as pensioners they could afford. Presently we are unable to use the subscription as it has been suspended claiming that the amount owing is R1255, WHICH is an error on their part. How can we as a consumer be held responsible for their incompetence. I have called on numerous occasions to get the matter resolved, promises made to return the calls by the call center are not forthcoming. Latest call was today and I was promised faithfully that the Team Leader would contact us but this has not happened at all. My father who is 85 and cannot see relies on the tv to listen to news and is his only source of entertainment which has now been taken away. If anyone from DSTV reads this I would appreciate feedback and assistances to get this matter sorted out.