TS
Tununu S
1 reviews | Active since Dec 2015
05 Aug 2020, 13:34
DSTV is the pits!
I decided to disconnect my explora because I'm struggling financially at the moment because of the lockdown and I was charged a cancellation fee plus an overdue amount which did not reflect when I last made a payment and I was not given an explanation just that they apologize for the inconvenience.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 13:37Hi Tununu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 13:37
Official
Hi Tununu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 22:44Hi Tununu,
We were unable to get hold of you telephonically earlier.
As per the T&Cs of the SPL reduced subscription you were advised when taking up this offers there is a cancellation fee of R180,00. The outstanding balance is for the number of days, were you viewed the services. You were billed for the services offered to you.
The account still has an arrears balance of R99,54, due for immediate payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of you telephonically earlier.
As per the T&Cs of the SPL reduced subscription you were advised when taking up this offers there is a cancellation fee of R180,00. The outstanding balance is for the number of days, were you viewed the services. You were billed for the services offered to you.
The account still has an arrears balance of R99,54, due for immediate payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 22:44
Official
Hi Tununu,
We were unable to get hold of you telephonically earlier.
As per the T&Cs of the SPL reduced subscription you were advised when taking up this offers there is a cancellation fee of R180,00. The outstanding balance is for the number of days, were you viewed the services. You were billed for the services offered to you.
The account still has an arrears balance of R99,54, due for immediate payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of you telephonically earlier.
As per the T&Cs of the SPL reduced subscription you were advised when taking up this offers there is a cancellation fee of R180,00. The outstanding balance is for the number of days, were you viewed the services. You were billed for the services offered to you.
The account still has an arrears balance of R99,54, due for immediate payment.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
TS
Tununu S's updateReviewer Update
05 Aug 2020, 23:14That's really strange because there's no where where I was told that ifI disconnected for a few months that I'd be charged a cancellation fee plus the R99 wasn't reflected when I requested that amount to pay last month I was only advised to pay R384 not the apparent extra amount. The problem with you is that you don't care you just want to dictate the conversation call me on ***.
TS
Tununu S's update05 Aug 2020, 23:14
Reviewer Update
That's really strange because there's no where where I was told that ifI disconnected for a few months that I'd be charged a cancellation fee plus the R99 wasn't reflected when I requested that amount to pay last month I was only advised to pay R384 not the apparent extra amount. The problem with you is that you don't care you just want to dictate the conversation call me on ***.
DStv (MultiChoice)'s replyOfficial
06 Aug 2020, 00:30Hi Tununu,
Kindly reply privately with your contact details so that we are able to view them. When you reply publicly Hello Peter does not show the contact details and they are hidden on a public post.
We can assure we are giving you the right information, as we strive to ensure all our subscribers are correctly informed about their billing and products. All subscribers who take up the SPL reduced subscription offer are informed of the cancellation fee of R180.00. There is no way we can miss this part as it directly affects the customer financially.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Kindly reply privately with your contact details so that we are able to view them. When you reply publicly Hello Peter does not show the contact details and they are hidden on a public post.
We can assure we are giving you the right information, as we strive to ensure all our subscribers are correctly informed about their billing and products. All subscribers who take up the SPL reduced subscription offer are informed of the cancellation fee of R180.00. There is no way we can miss this part as it directly affects the customer financially.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply06 Aug 2020, 00:30
Official
Hi Tununu,
Kindly reply privately with your contact details so that we are able to view them. When you reply publicly Hello Peter does not show the contact details and they are hidden on a public post.
We can assure we are giving you the right information, as we strive to ensure all our subscribers are correctly informed about their billing and products. All subscribers who take up the SPL reduced subscription offer are informed of the cancellation fee of R180.00. There is no way we can miss this part as it directly affects the customer financially.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Kindly reply privately with your contact details so that we are able to view them. When you reply publicly Hello Peter does not show the contact details and they are hidden on a public post.
We can assure we are giving you the right information, as we strive to ensure all our subscribers are correctly informed about their billing and products. All subscribers who take up the SPL reduced subscription offer are informed of the cancellation fee of R180.00. There is no way we can miss this part as it directly affects the customer financially.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,