DStv is the new ANC - they don't care about their customer's (people)

I've last written a review on DStv last week, complaining about my subscription, to this date no one from DStv has called me to find out what's the issue and how can they assist to resolve the issues, no one, to this date my family is not enjoying what I've paid for, both our Tv sets are displaying "error e143-0" there is no service at all (we are unable to watch anything), but we paid our subscriptions....

here are questions I 'll like to ask DSTV... 1) is this the kind of treatment you provide to your paying customer's everywhere? or its just me? 2) what is going to happen to the days my family has missed their paid entertainment, are we going to be credited back? or its just going to be business as normal, where we (customer) loses and you (Dstv) gain? 3) its been a week without any channels playing on both my Tv sets and I've been calling, getting promises that someone will call me back with the way forward, but nothing happens, so will DStv be debiting my bank account this month, while my family didn't receive the full service I've paid? if yes you are going to debit my bank account, kindly provide me with the reason of why are you going to do that. 4) lastly if this issue of my DStv connection issue is not fixed by latest Tuesday 18th June 2024, could you kindly unsubscribe my account, as you'll have shown me that my hard earned money doesn't mean a thing to your organization, please do that.