DStv is taking us for granted,

The customer service people at multichoice are so frustrating. They should really retrench them because they have no empathy at all. . Mondli cut my call earlier when I asked him about the billing query I submitted on the 25th of September 2019. I was overdebited yet I’m on pricelock. Secondly when I look at my transaction history; DStv bills us up front, yet they are a pay per view service. I noticed this on my mother’s Dstv account which I pay for as well. She was told she can’t downgrade her package, because her account had already been billed.. so my question is why can’t the entry be reversed, why must I be forced to watch something I don’t want to watch.my understanding is that DSTV is a pay per view service.. so if I don’t want to view it , why must I pay. You guys are taking us for granted. You debit a wrong amount, breaching the contract we have made on pricelock lock. If I don’t pay my agreed debit order, I will be in breach and will cut your service and try to recover the amount that you have accrued from the pricelock agreement. How about we get an explanation on what’s going on with your billing, as we are your paying customers. Also hire competent people who will represent you correctly.