LM
Lerato M
1 reviews | Active since Jul 2015
28 Feb 2024, 06:58
Dstv is still robbing me
From December I've been complaining about dstv, there more I complain the more things gets worse. They promised to refund R199 they charged me for Netflix, guess what instead of returning R199 they returned R20 on top of that now they have charged me twice for internet. My amount due for March is high. I really don't know what to do anymore or where to report
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
28 Feb 2024, 07:12Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Feb 2024, 07:12
Official
Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Feb 2024, 16:29Hi Lerato,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We could not pick up your account when searching with the information you have provided.
Please provie us with your DStv Customer number or Smartcard number.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We could not pick up your account when searching with the information you have provided.
Please provie us with your DStv Customer number or Smartcard number.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Feb 2024, 16:29
Official
Hi Lerato,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We could not pick up your account when searching with the information you have provided.
Please provie us with your DStv Customer number or Smartcard number.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We could not pick up your account when searching with the information you have provided.
Please provie us with your DStv Customer number or Smartcard number.
Kind regards
DStv: Hello Peter Team
Best regards,
LM
Lerato M's updateReviewer Update
28 Feb 2024, 16:34Customer no: ***1
Previous communication you we suppose to refund R199 instead you refunded R20
Then on top of that you have charged the internet twice on the current statement.
Previous communication you we suppose to refund R199 instead you refunded R20
Then on top of that you have charged the internet twice on the current statement.
LM
Lerato M's update28 Feb 2024, 16:34
Reviewer Update
Customer no: ***1
Previous communication you we suppose to refund R199 instead you refunded R20
Then on top of that you have charged the internet twice on the current statement.
Previous communication you we suppose to refund R199 instead you refunded R20
Then on top of that you have charged the internet twice on the current statement.
LM
Lerato M's updateReviewer Update
01 Mar 2024, 06:57Honestly I really don't know why you keep making promises you can't keep. You said you give yourself 100% that customers needs I met yet you keep on failing me. You promised me that within 24hours you would have fixed my account. 72 hours later nothing has been done. I really don't understand how you run business, you careless about your customers as long as you ***** money from them it's ok. You've charged me twice for internet and instead of returning my R199 you returned R20. From December I've Bern complaining but nothing is done, I feel you're doing this purposely so that I end up giving up , no I won't I'm gonna make sure every day people get to know what kind of people dstv hires and how they rob customers and act like they'll resolve issues but don't. Can I please have my R200 back and can you please fix my statement I dint think this is really difficult if you truly have accountants in this circus you call a company. Whole 4 months I'm busy chasing you, still you fail to deliver.
LM
Lerato M's update01 Mar 2024, 06:57
Reviewer Update
Honestly I really don't know why you keep making promises you can't keep. You said you give yourself 100% that customers needs I met yet you keep on failing me. You promised me that within 24hours you would have fixed my account. 72 hours later nothing has been done. I really don't understand how you run business, you careless about your customers as long as you ***** money from them it's ok. You've charged me twice for internet and instead of returning my R199 you returned R20. From December I've Bern complaining but nothing is done, I feel you're doing this purposely so that I end up giving up , no I won't I'm gonna make sure every day people get to know what kind of people dstv hires and how they rob customers and act like they'll resolve issues but don't. Can I please have my R200 back and can you please fix my statement I dint think this is really difficult if you truly have accountants in this circus you call a company. Whole 4 months I'm busy chasing you, still you fail to deliver.